Reopening Information

Reopening Information - Updated 5.7.20

The information posted below is the email that we sent to patients for whom we hold an email address on 5.7.20 
This is the sixth update email that we have sent. If you have not been receiving them, please do get in touch.

We are now open and seeing patients, though in order to ensure their safety and that of our staff, various new measures are in place and the number of patients that we can accommodate is reduced. We have, however, now seen the majority of those patients who required more urgent attention and we are starting to work through the backlog of those whose routine treatment was previously cancelled. As we were closed for a little over three months this will clearly take some time and in addition, we do still need to keep certain appointment times for patients who are at higher risk and need even greater separation. We therefore ask for your understanding whilst these problems persist.

We are now contacting patients in the order that their appointments were previously cancelled so, for those dates closer to our re-opening time, there will be a little longer to wait. Be assured that we are doing our best to be as efficient as possible, whilst maintaining our strict safety measures. 

 Prior to all appointments, we will talk to you on the telephone and run through a series of questions to ensure that it is safe for you to be seen. For patients whose risk is higher they will be offered specific appointments. We will normally email you confirmation of the appointment, together with a note of the protocols in place for when you attend the practice. We will also send an up to date medical history form which we would ask you to complete and if at all possible email back to us in order to reduce bringing paperwork into the practice. As always, do not hesitate to get get in touch if you have an urgent issue or anything which you would like to discuss

 With very best wishes 

 Paul Renton-Harper 

Reopening Information - Updated 20.6.20

We have now re-opened but are ramping up appointments slowly. The information posted below is the email that we sent to patients around 7.6.20 and is kept here to explain how this process started and is continuing:

You will, I am sure, be aware of the difficulties that all practices are experiencing due to the constantly changing Government guidance and the problems of obtaining all of the necessary materials and equipment. As part of a multiple medical centre we are also in the hands of Litfield House and naturally wish to be confident in their policies and procedures before seeing patients. 

We are, however, making significant progress and we will be finalising our procedures and initiating new staff training during the week of 8th June. When we begin to see patients, we will be prioritising urgent cases and also keeping certain appointments specifically set up for vulnerable patients. I would also reiterate that we intend to start slowly and carefully until we are confident that our processes have “bedded in.” This will considerably reduce our throughput at first and we ask you all to bear with us as this is for the safety of patients and staff. 

However, on a much more positive note, we have been given a preview of the results of an expert group that gathered last November to evaluate the efficacy of the various stages in the treatment of periodontal disease. This concluded that the evidence showed that deep cleaning can be carried out by hand or powered (ultrasonic) instrumentation with equal results. Whilst unsurprisingly there are some caveats to this, it does mean that we will be able to offer a full range of treatments far sooner than would previously the case if we had had to wait until we could reintroduce ultrasonics. In practical terms this encompasses the full range of maintenance care which many patients will be needing to catch up on. I should also note that the group that carried out this evaluation was comprised of independent experts in the field, prior to the Covid-19 pandemic, and so were not influenced by outside Governmental or other players. 

 We will continue to keep patients updated on our status by email but, as usual, if you have any problems or queries do not hesitate to contact us. 

With very best wishes,  

Paul Renton-Harper
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